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Comcast's Twitter Reps Save The Day (Again) From Ineffectual Customer Support
Comcast might want to slash the budget on its Live Chat service and devote more resources to Frank and Sherri over on the Twitter side of things. The only good stories we hear about Comcast customer...
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Skip Annoyingly Long Voicemail Instructions For Every Cellphone Company
Here’s the secret codes for skipping long-ass cellphone voicemail intros that cellphone companies don’t want you to know about: Just remember “one star pound.” David Pogue, who is trying to start a...
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Help Friends Conserve Cell Minutes By Changing Your Voicemail Greeting
David Pogue’s continuing crusade against useless voicemail instructions knocked loose an excellent suggestion for anyone willing to re-record their voicemail greeting. Too often the standard voicemail...
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Weird Auto-Dialer Scam Curses At You If No Operators Are Available
There’s a strange auto-dialer message going around right now that asks you to call back for important info. When you call back, you might end up being offered lower interest rates on your credit card…...
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Verizon Already Has Too Many Compliments, Doesn't Need Yours
Dave wanted to leave a compliment for a an especially helpful Verizon customer service representative. However, Verizon’s own system thwarted his good deed: Verizon’s customer service compliment line...
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Change In T-Mobile Plan Deletes Deceased Daughter's Last Voicemail To Parents
The parents of a teen girl who died last summer had been hoping to hold on to the last voicemail she recorded before losing her battle with cancer. Unfortunately, when T-Mobile pitched its...
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Virgin Mobile, Sprint, And The Phantom Voicemail
Brian is haunted. No matter what he does, a phantom voicemail is always there on his Virgin Mobile phone. Notifying him of its existence every fifteen minutes, without actually existing. Making his...
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Debt Collectors Real & Fake Top List Of Most-Blocked Phone Numbers
According to a new list of most-blocked telephone numbers, the only people more tenacious than debt collectors about making non-stop calls to consumers are bogus debt collectors possibly looking to...
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Don’t Leave A Message: JPMorgan Chase Scraps Voicemail For 65% Of Workers
When looking to trim billions of dollars from the budget, companies often look at eliminating wasteful spending, reducing workforce and automating some services. While those are all efforts undertaken...
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Forget Listening To That Voicemail, Soon Siri Might Transcribe It For You
In an age of instant messaging and e-mail, some people still prefer to pick up a phone and leave a voicemail. But for the growing number of consumers who are voicemail-averse, Apple is testing out a...
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